[ case study · Healthcare & Life Sciences ]
A single source of truth on Data Cloud
Consolidated six disconnected systems into a governed 360° patient-services view, ready for Einstein and Agentforce.
Representative results · client-approved metrics pending
[ the challenge ]
Patient and provider data lived in six systems with duplicate records and inconsistent definitions, making any AI or reporting effort unreliable and risky.
[ our approach ]
- Mapped a canonical, consent-aware patient model
- Integrated source systems through MuleSoft into Data Cloud
- Deduplicated and reconciled records with a verification pass
- Exposed a governed 360° view for service and analytics
[ the results ]
Six systems became one governed source of truth — halving manual data entry and creating a safe foundation for Einstein and Agentforce, with zero PHI incidents.
“Six systems became one source of truth — ready for AI, and safe.” — Director, Patient Services Illustrative attribution
[ let's talk ]
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